Avoid bill shock with monthly billing

Nothing can spoil a post-holiday glow like a big summer electricity bill.

If a big quarterly bill is something you’d rather not have to deal with, ask your energy retailer about monthly billing.

Some retailers offer customers the option to get monthly bills, which many people find easier to work into household budgets.

How monthly bills are calculated

Different retailers have different ways of working these out.

For instance, they might estimate your usage for a period, like three months or a year, then split that into equal monthly payments. This kind of arrangement is called 'bill smoothing’. If you get to the end of the period and you’ve used more or less than the estimate, your next bill will be adjusted. You only pay for what you actually use.

Some retailers might also be able to offer monthly bills based on actual meter reads, but this depends on where you live and what kind of meter you have.

If you're having trouble paying an energy bill

While not all retailers offer monthly billing, all retailers must help customers who are experiencing financial difficulties, whether short or long term.

So if you think you may not be able to pay a bill for any reason, contact your retailer as soon as possible and talk to them about your situation.

They can offer you help, such as extra time to pay your bill or a payment plan where agreed payments are made each fortnight or month. Getting in touch early means you may avoid paying extra fees or getting disconnected.

Check out our short Payment difficulties video to see more about your options.

Last updated on Thursday, January 19, 2017 - 17:51