Useful contacts

Find contact details for:

Energy retailers

ActewAGL Retail

     Electricity                                                           131 493

     Gas                                                                    131 886

AGL                                                                     131 245

Alinta Energy                                                     

     Vic and SA                                                        133 702

     WA                                                                    131 358

Aurora Energy                                                    1300 132 003

Blue NRG                                                            1300 599 888

Click Energy                                                        1800 775 929

Cogent Energy                                                    

     Melbourne                                                         03 9652 5025

     Sydney                                                              02 9503 5034

CS Energy                                                           07 3854 7777

Diamond Energy                                                 1300 838 009

Dodo Power & Gas                                              133 636

EnergyAustralia

     Vic, Qld, SA                                                        133 466

     NSW                                                                   131 502

Ergon Energy Queensland                                   131 046

ERM Power Retail Pty Ltd                                     134 376

Go Energy                                                            1300 433 633

Horizon Power                                                      1800 267 926

Infigen Energy (WA only)                                     1300 074 669

Kleenheat Gas                                                     13 21 80

Lumo Energy                                                       1300 115 866

Momentum Energy                                               1300 662 778

Neighbourhood Energy                                        1300 764 860

Origin Energy                                                       132 461

Perth Energy                                                        08 9420 0300

Powerdirect                                                          1300 307 966

Powershop                                                           1800 462 668  

Progressive Green                                               1300 080 608

QEnergy                                                               1300 44 85 35

Red Energy                                                           131 806

Sanctuary Energy                                                 1800 109 099

Simply Energy                                                       138 808

Stanwell                                                                1800 300 351

Synergy                                                                 131 353

Tas Gas Retail                                                      1800 438 427

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Energy distributors

You will have different distributors for electricity and gas. If you don’t know the name of your distributor you can ask your retailer or check your bill. The distributor’s number is normally found under ‘faults and emergencies’ on your bill.

ActewAGL

     Electricity                                                            131 093

     Gas                                                                     131 909

APA Group

     Vic and NSW                                                       1800 676 300

     Tamworth                                                            131 909

     SA, QLD                                                              1800 808 526

     NT – Darwin                                                         1800 019 122

     NT – Alice Springs                                               1800 808 526

     WA                                                                       1800 019 966

APT Allgas                                                             Telephone numbers as for APA Group

Aurora                                                                    1300 132 007

Ausgrid                                                                   131 535

Central Ranges System                                          02 6761 5522

CitiPower                                                                1300 301 101

Energex                                                                  131 253

Endeavour Energy                                                  131 081

Envestra                                                                 1300 001 001

Ergon Energy                                                         131 046

Essential Energy                                                    132 391                                                  

Horizon Power                                                        1800 267 926 

Jemena

     NSW                                                                     02 9397 9000

     Victoria                                                                 1300 131 871

Multinet                                                                   1300 131 689

Power and Water                                                    1800 245 092

Powercor                                                                132 206        

SA Power Networks                                                131 261

SP Ausnet                                                              1300 360 795

Tas Gas Networks                                                  1800 770 018 

United Energy                                                        1300 131 689

Wagga Wagga                                                       Telephone numbers as for APA Group

Western Power                                                      131 087

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Energy ombudsmen

Australian Capital Territory

ACT Civil and Administrative Tribunal                    02 6207 1740

New South Wales

Energy & Water Ombudsman NSW                        1800 246 545

Northern Territory

Ombudsman NT                                                      08 8999 1818

Queensland

Energy and Water Ombudsman Queensland          1800 662 837

South Australia

Energy and Water Ombudsman SA                         1800 665 565

Tasmania

Energy Ombudsman Tasmania                               1800 001 170

Victoria

Energy and Water Ombudsman (Victoria)               1800 500 509

Western Australia

Energy Ombudsman Western Australia                   1800 754 004

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State and territory energy regulators

Australian Capital Territory   

Independent Competition and Regulatory Commission

New South Wales      

Independent Pricing and Regulatory Tribunal

Northern Territory      

Utilities Commission  

Queensland    

Queensland Competition Authority

South Australia          

Essential Services Commission of South Australia

Tasmania

Office of the Tasmanian Economic Regulator

Victoria

Essential Services Commission of Victoria

Western Australia

Economic Regulation Authority

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State and territory government energy departments

Australian Capital Territory

The Environment and Sustainable Development Directorate

New South Wales

NSW Trade & Investment

Northern Territory

Department of Mines and Energy

Queensland

Department of Energy and Water Supply

South Australia

Department for Manufacturing, Innovation, Trade, Resources and Energy

Tasmania

Department of Infrastructure, Energy & Resources

Victoria

Department of State Development, Business and Innovation

Western Australia

Department of Finance—Public Utilities Office

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State government energy price comparison websites

Queensland

Queensland Competition Authority—Price Comparator

Victoria

My Power Planner on Switch On

Essential Services Commission—YourChoice

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Other useful contacts

Australian Competition and Consumer Commission (ACCC) Infocentre

The ACCC Infocentre is a telephone and email information and complaints service for consumers and businesses. It is the initial response centre for all inquires and complaints to the Commission on competition and consumer issues in Australia.

ACCC Infocentre                                                       1300 302 502

MoneySmart

ASIC's MoneySmart website helps ordinary Australians take steps to improve their personal finances.

MoneySmart

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