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Find contact details for:
- Energy retailers
- Energy distributors
- Energy ombudsmen
- State and territory energy regulators
- State and territory government energy departments
- State government energy price comparison websites
- Other useful contacts
Energy retailers
Electricity 131 493
Gas 131 886
AGL 131 245
Vic and SA 133 702
WA 131 358
Aurora Energy 1300 132 003
Australian Power & Gas 133 298
Blue NRG 1300 355 755
Click Energy 1800 775 929
Melbourne 03 9652 5025
Sydney 02 9503 5034
CS Energy 07 3854 7777
Country Energy 132 356
Diamond Energy 1300 838 009
Dodo Power & Gas 133 636
Vic, Qld, SA 133 466
NSW 131 502
Ergon Energy Queensland 131 046
ERM Power Retail Pty Ltd 07 3020 5100
Essential Energy 132 391
Go Energy 1300 433 633
Horizon Power 1800 267 926
Integral Energy 131 002
Lumo Energy 1300 115 866
Momentum Energy 1300 662 778
Neighbourhood Energy 1300 764 860
Origin Energy 132 461
Perth Energy 08 9420 0300
Powerdirect 1300 307 966
Powershop 1800 462 668
Progressive Green 1300 080 608
QEnergy 1300 44 85 35
Red Energy 131 806
Sanctuary Energy 1800 109 099
Simply Energy 138 808
Stanwell Corp 1800 300 351
Synergy 131 353
Tas Gas Retail 1800 438 427
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Energy distributors
You will have different distributors for electricity and gas. If you don’t know the name of your distributor you can ask your retailer or check your bill. The distributor’s number is normally found under ‘faults and emergencies’ on your bill.
Electricity 131 093
Gas 131 909
Vic and NSW 1800 676 300
Tamworth 131 909
SA, QLD 1800 808 526
NT – Darwin 1800 019 122
NT – Alice Springs 1800 808 526
WA 1800 019 966
APT Allgas Telephone numbers as for APA Group
Aurora 1300 132 007
Ausgrid 131 535
Central Ranges System 02 6761 5522
CitiPower 1300 301 101
Energex 131 253
Endeavour Energy 131 081
Envestra 1300 001 001
Ergon Energy 131 046
Essential Energy 132 391
Horizon Power 1800 267 926
NSW 02 9397 9000
Victoria 1300 131 871
Multinet 1300 131 689
Power and Water 1800 245 092
Powercor 132 206
SA Power Networks 131 261
SP Ausnet 1300 360 795
Tas Gas Networks 1800 770 018
United Energy 1300 131 689
Wagga Wagga Telephone numbers as for APA Group
Western Power 131 087
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Energy ombudsmen
Australian Capital Territory
ACT Civil and Administrative Tribunal 02 6207 1740
New South Wales
Energy & Water Ombudsman NSW 1800 246 545
Northern Territory
Ombudsman NT 08 8999 1818
Queensland
Energy and Water Ombudsman Queensland 1800 662 837
South Australia
Energy Industry Ombudsman South Australia 1800 665 565
Tasmania
Energy Ombudsman Tasmania 1800 001 170
Victoria
Energy and Water Ombudsman (Victoria) 1800 500 509
Western Australia
Energy Ombudsman Western Australia 1800 754 004
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State and territory energy regulators
Australian Capital Territory
Independent Competition and Regulatory Commission
New South Wales
Independent Pricing and Regulatory Tribunal
Northern Territory
Queensland
Queensland Competition Authority
South Australia
Essential Services Commission of South Australia
Tasmania
Office of the Tasmanian Economic Regulator
Victoria
Essential Services Commission of Victoria
Western Australia
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State and territory government energy departments
Australian Capital Territory
The Environment and Sustainable Development Directorate
New South Wales
Northern Territory
Department of Mines and Energy
Queensland
Department of Energy and Water Supply
South Australia
Department for Manufacturing, Innovation, Trade, Resources and Energy
Tasmania
Department of Infrastructure, Energy & Resources
Victoria
Department of Primary Industries
Western Australia
Department of Finance—Public Utilities Office
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State government energy price comparison websites
New South Wales
Queensland
Queensland Competition Authority—Price Comparator
Victoria
Essential Services Commission—YourChoice
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Other useful contacts
Australian Competition and Consumer Commission (ACCC) Infocentre
The ACCC Infocentre is a telephone and email information and complaints service for consumers and businesses. It is the initial response centre for all inquires and complaints to the Commission on competition and consumer issues in Australia.
ACCC Infocentre 1300 302 502
Clean Energy Future
The Clean Energy Future website provides useful information on all aspects of the Clean Energy Future Plan, including information on the carbon price and its impact on your electricity bills; investment in renewable energy; energy efficiency; and land use.
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