Sometimes it can be hard to know where to begin with a topic as big as energy or any questions you may have about it. And it is even more difficult to tackle if you’re a small business and don’t have much time to spare. But there are many resources and services available to help you with your energy questions or problems.

Business Energy Advice Program

What is this resource?

The Business Energy Advice Program (BEAP) is an energy advisory program that delivers consultations face-to-face or via the telephone phone to help small businesses learn more about energy saving opportunities specific to their industry and options to help them manage their energy. It also has information available online including about how businesses can access government grants.

Who can use it?

Small businesses across Australia with 6–20 employees qualify for the energy advice service.

How much does it cost?

The advice service is free.

Who delivers it?

BEAP is run by Australian Business, a division of the NSW Business Chamber Limited and is funded by the Australian Government.

Where can I find more information?

The Business Energy Advice Program website.

Small Business Energy Check

What is this resource?

The Small Business Energy Check (SBEC) is an online tool that helps small businesses compare their energy spend with other businesses in the same industry and in the same area. If the results show that the business is spending more on energy than the average similar business, the tool provides options for reducing energy spend and consumption

Who can use it?

Small business owners and workers, accountants and bookkeepers, business advisers and energy experts. It is designed for small businesses across Australia that have up to 20 employees and earn up to $10 million in revenue.

How much does it cost?

It is free.

Who delivers it?

SBEC is part of the BEAP and is funded by the Australian Government.

Where can I find more information?

The SBEC’s Check Your Energy Spend website.

Rebates, grants and assistance programs

What is this resource?

This is an online search portal where you look for a range of rebates, grants and assistance programs available to help businesses save on energy. Assistance is available in relation to energy efficiency, applications, batteries, lighting and solar panel, across all states and territories.

Who can use it?

Small businesses, households, large energy users and others.

How much does it cost?

It is free.

Who delivers it?

The online search portal is delivered by energy.gov.au which is a Department of Industry, Science, Energy and Resources website.

Where can I find more information?

The energy.gov.au website.

Resolving problems

What is this resource?

Energy ombudsmen provide a free and independent dispute resolution service for energy customers who have an unresolved issue with their gas or electricity provider.

Who can use it?

Small businesses and residential customers

How much does it cost?

It is free.

Who delivers it?

Each state and territory has its own energy ombudsman service which are independent and impartial bodies.

Where can I find more information?

For more information and the contact details of all Ombudsman services, go to our Complaints page.