You can view, download and print the publications below. Hard copies may also be available. To enquire, please fill out the publications request form and send it to us at AERInquiry@aer.gov.au

Plain English publications

Name Description View/Download
Smart meters and you This factsheet explains how you will be affected when a smart meter is installed, your rights and what to do if there is a problem. It applies to consumers in the ACT, NSW, Queensland, SA and Tasmania. PDF
Understand, compare and control your energy service This fact sheet provides an overview of what energy customers should know about their energy service. PDF
Energy and your business This brochure is for small businesses in the ACT, NSW, QLD, SA and Tasmania. PDF
Managing energy services at home This booklet provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing. PDF
Power to you This brochure provides basic energy information for energy customers. PDF
Are you having trouble paying your energy bill? This fact sheet outlines what you should do if you're having payment difficulties. PDF
What can I do if I have a complaint about my energy? This fact sheet tells energy customers what steps to take if they have a problem with their electricity or gas retailer. PDF
Energy efficiency in the home This fact sheet provides information on saving energy around the home. PDF
Shopping around and changing your electricity or gas offer This fact sheet explains how energy customers can shop around to get an energy plan that better suits their needs. PDF
Energy marketing—what are your rights? This fact sheet explains the energy marketing rules that apply to a marketing call or visit. PDF
About energy bills This fact sheet explains the components of a typical energy bill and explains some of the reasons for increases in energy prices in Australia. PDF
Energy and essential medical equipment: Be ready and have a plan This fact sheet explains how to plan for power outages when you have life support equipment. PDF

Easy English publications

Easy English is a style of writing that is easy to understand. It uses simple words and pictures to help explain what it means. It is helpful for people with low English literacy.

Name Description View/Download
Understand, compare and control your energy service This fact sheet provides simple information on your energy service. PDF
Do you have trouble paying your energy bills? This fact sheet explains what to do if you're having trouble paying your energy bills. PDF
Fix a problem or complain about your energy service This fact sheet describes how someone can fix a problem with their energy service or make a complaint. PDF

Translated publications

Understand, compare and control your energy service

The fact sheet has been translated into 13 languages.

Language View/Download
Arabic العربية PDF
Chinese (Simplified) 简体中文 PDF
Chinese (Traditional) 繁體中文 PDF
Dari دری PDF
Hindi हिन्दी PDF
Khmer ខ្មែរ PDF
Korean 한국어 PDF
Persian (Farsi) فارسی PDF
Punjabi पंजाबी PDF
Spanish Español PDF
Thai ภาษาไทย PDF
Turkish Türkçe PDF
Vietnamese Tiếng Việt PDF

Life can be tough. Call your energy provider if you need help paying your electricity or gas bills

This flyer fact sheet has been translated into five languages.

Language View/Download
Arabic العربية PDF
Chinese (Simplified) 简体中文 PDF
Chinese (Traditional) 繁體中文 PDF
Nepali PDF
Vietnamese Tiếng Việt PDF