An expensive energy bill can be a shock. Here are some things to check.

  • Is the bill an estimate of your meter reading or an actual meter reading?
  • Do you still owe money on your last bill? That owed money might have been added into this bill.
  • Have the prices gone up? You can check previous bills to see if the prices have changed.
  • Did you use more energy than usual? You can check previous bills to see if your energy usage has changed.

You might have used more energy because:

  • there were more people at home than usual, for example, visitors
  • you had the heating or cooling on more than usual
  • you had more electronic equipment running, like a computer or air-conditioner.

Contact your energy retailer if you can’t:

  • work out why you have used more energy
  • pay the bill – your retailer may be able to help, for example, through their hardship program.

Complaints

You can also contact your local energy ombudsman if you don’t agree with the bill, and can’t solve it with your retailer.

Their contact details are on our Useful contacts page.