Your energy bill is how your retailer tells you about your energy service.

Your bill shows:

• how much you have to pay

• the start and end date of the bill

• how much energy you used

• if the price has increased

• if you have to pay any extra fees (these might be disconnection fees, late payment fees, special meter reading fees or exit fees).

It also shows:

• whether you are using more or less energy than in the past

• whether the bill is an estimate

• how to contact your retailer

• the number to call for any faults or emergencies.

If you have signed up to a time-of-use electricity tariff, your bill might also show you the time periods when you used electricity.

Different retailers:

• set out their bills differently

• have slightly different information on their bills.

Have a look at our sample electricity and gas bills to see:

• what information has to be included on your bill

• what your bill can look like.

If you need help finding information or understanding your bill, contact your retailer. Their website might also help.

How often you get a bill will be set out in the Basic Plan Information Document or the retailer's written summary of the plan.