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Australian government - energy made easy: the power to compare

What's on your energy bill?

Your energy bill is how your retailer tells you about your energy service.

Your bill shows:

  • how much you have to pay
  • the start and end date of the bill
  • how much energy you used
  • if the price has increased
  • if you have to pay any extra fees (these might be disconnection fees, late payment fees, special meter reading fees or exit fees).

It also shows:

  • whether you are using more or less energy than in the past
  • whether the bill is an estimate
  • how to contact your retailer
  • the number to call for any faults or emergencies.

If you have signed up to a time-of-use electricity tariff, your bill might also show you the time periods when you used electricity.

Different retailers:

  • set out their bills differently
  • have slightly different information on their bills.

If you need help finding information or understanding your bill, contact your retailer. Their website might also help.

How often you get a bill will be set out in the Basic Plan Information Document or the retailer's written summary of the plan.

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Last updated on Thursday, October 26, 2023 at 9:14 AM