Discounts and fees

Many retailers have energy plans with different discounts and fees. You can check these on Energy Made Easy.

Discounts

Retailers may give you different types of discounts. This can help you to save money on your bill. Here are some discounts to check for:

1. Direct debit discount—when you let the retailer take the money for your bill straight from your credit card or bank account.

2. Bundling discount—when you get both your gas and electricity from the same retailer.

3. Paperless billing discount—when you do not get your bill in the mail. You only get it by email.

4. Pay on time discount—when you pay the full amount on time. Think carefully about pay on time discounts. Do you think you will always be able to pay before the due date? If you think there might be times when you can’t pay on time, go for an plan that has a lower overall tariff rate.

Is the discount off the total bill?

Check if the discount is off the total bill amount, or just one part of the bill.

Also, make sure you check the prices. There might be another plan with a lower overall tariff rate.

Plans with a benefit period

With some plans, you might have a plan that has a certain 'benefit' attached to it for a period of time (this is usually called ‘the benefit period’). Usually this is a price discount, but it can also be items like movie tickets or magazines. After the period ends, you will either pay full price again or not receive your movie tickets/magazine. Retailers must tell you that the period is ending at least 20 business days (but not ealier than 40) before it happens.

For example, you might sign up to an plan with a 12 month benefit period. The benefit is a 10% discount. After 12 months, you stay on the same plan but don’t get the 10% discount any more.

 Fees

You may have to pay the retailer different types of fees.

Here are some fees to check for:

1. Account establishment fee—when you enter into a new plan.

2. Late payment fee—when you do not pay your bill on time. 

3. Disconnection fee—when your energy gets cut because you did not pay your bill.

4. Reconnection fee—when you want to get your energy turned back on again after it was cut.

5. Exit fee—when you want to get out of an plan early. This might also be called an ‘early termination’ or ‘cancellation’ fee.

To find plans without exit fees:

  • search for plans on Energy Made Easy
  • click on the blue 'Refine by: discounts, fees, payments & more' box on the plan results page, then select the box 'No exit fees' under the Fees section.

 If you move house, some retailers will let you stay on the same plan and transfer it to your new address.

If you are looking for energy plans and think you might move during the contract period for your plan, ask retailers about this—see our Moving house or business page for more information. Remember to check if the retailer will reconnect you for free.

Last updated on Friday, October 19, 2018 - 16:10