Customers using life support equipment

If you or someone at your home relies on life support equipment, tell your electricity retailer or distributor as soon as possible. They will send you a form that has to be filled out by you and your doctor. Once the form is completed, send it back to your retailer or distributor. This form tells them someone at your home needs life support equipment and they must not disconnect you for any reason.

What is life support equipment?

Life support equipment is any of the following:

  • an oxygen concentrator
  • an intermittent peritoneal dialysis machine
  • a kidney dialysis machine
  • a chronic positive airways pressure respirator
  • crigler najjar syndrome phototherapy equipment
  • a ventilator for life support
  • any other equipment that a doctor says you need for life support.

If you have any questions about the equipment you or someone in your home uses and whether it is life support equipment, talk to your doctor.

Have a plan

Your power can go out without warning. You need to be ready and have a plan in case this happens. Think about:

  • where you will go
  • how you will get there – can you transport your equipment?
  • how you will contact people if the power goes out – remember, some phones (cordless) only work with electricity.
  • who you will call. Make a list that has the number for your doctor, the nearest hospital and someone who can help you. Keep it somewhere you can find it quickly
  • keep backup equipment fully charged and ready to go.

Tell your retailer and distributor if your details change, like your address or phone number.

Fact sheet

Energy and Essential Medical Equipment - Be ready and have a plan (PDF, 240KB)

Last updated on Thursday, February 14, 2019 - 15:22