Energy distributors are different to energy retailers. Energy distributors are the companies that look after your gas and electricity meters.
Energy distributor staff come to your place to read the meters. They must do this at least once a year.
It is your responsibility to make sure that it is safe and easy to get to your meter.
If staff can’t get to the meters—for example, they are behind a locked fence or your dog won’t let them near the meters—you need to:
- contact your retailer, and
- let them know when it is safe and easy to get to your meters.
Smart meters are a special type of meter. They are new and are sometimes called interval meters.
They are different to other meters because they:
- record how much electricity a house or business is using at regular intervals during a day, and
- send the readings directly to your energy distributor electronically.
This means no one has come to your premises to:
- read your electricity meter, and
- work out how much electricity you used when you change retailers or move house.
Smart meters can let you quickly know a lot about:
- how much electricity you use, and
- when you use electricity.
To find out more about how smart meters can help you reduce your electricity costs, visit our Your smart meter can help you save money page.