An expensive energy bill can be a shock. Here are some things to check.
- Is the bill an estimate of your meter reading or an actual meter reading?
- Do you still owe money on your last bill? This money might be added into this bill.
- Have the prices gone up? You can check previous bills to see if the price has changed.
- Did you use more energy than usual? You can check previous bills to see if your energy usage has changed.
You might have used more energy because:
- there were more people at home than usual—for example, visitors
- you had the heating or air-conditioner on more than usual, or
- you had more electronic equipment running, like a computer or air conditioner.
Contact your energy retailer if you can’t:
- work out why you have used more energy, or
- pay the bill—your retailer may be able to help, for example, through their hardship program.
You can also contact the energy ombudsman if you:
- don’t agree with the bill, and
- can’t solve it with your retailer.
Their contact details are on our Useful contacts page.