What's on your energy bill?

Confused man with post it note saying "bills!" stuck on his head

Your energy bill lets your retailer tell you about your energy service.

Your bill shows:

  • how much you have to pay
  • the start and end date of the bill
  • how much energy you used 
  • if the price has increased, and
  • if you have to pay any extra fees (these might be disconnection fees, late payment fees, special meter reading fees and exit fees).

It also shows:

  • whether you are using more or less energy than in the past
  • whether the bill is an estimate
  • how to contact your retailer, and
  • the number to call for any faults or emergencies.

If you have signed up to a time of use electricity tariff, your bill might also show you the time periods when you used electricity.

Different retailers:

  • set out their bills differently, and 
  • have slightly different information on their bills. 

Have a look at our interactive electricity and gas bills to see:

  • what information has to be included on your bill, and 
  • what your bill can look like.

If you need help finding information or understanding your bill, contact your retailer. Their website might also help.

How often you get a bill will be set out in the Energy Price Fact Sheet or the retailer's written summary of the offer.

Last updated on Thursday, January 12, 2017 - 10:31