Publications
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You can view, download and print the publications below. Hard copies of some publications are also available. To enquire, please fill out the publications request form and email it to us at AERInquiry@aer.gov.au.
Plain English publications
| Name | Description | View/Download |
|
Smart meters and you |
This factsheet explains how you will be affected when a smart meter is installed, your rights and what to do if there is a problem. It applies to consumers in the Australian Capital Territory, New South Wales, Queensland, South Australia and Tasmania. | |
| Understand, compare and control your energy service | This fact sheet provides an overview of what energy customers should know about their energy service. | |
| Energy and your business | This brochure is for small businesses in the Australian Capital Territory, New South Wales, Queensland, South Australia and Tasmania. | |
| Managing energy services at home | This booklet provides detailed information on customer rights, hardship and payment difficulties, billing, contracts and marketing. | |
| Power to you | This brochure provides basic energy information for energy customers. | |
| Are you having trouble paying your energy bill? | This fact sheet outlines what you should do if you're having payment difficulties. | |
| What can I do if I have a complaint about my energy? | This fact sheet tells energy customers what steps to take if they have a problem with their electricity or gas retailer. | |
| Energy efficiency in the home | This fact sheet provides information on saving energy around the home. | |
| Shopping around and changing your electricity or gas plan | This fact sheet explains how energy customers can shop around to get an energy plan that better suits their needs. | |
| Energy marketing—what are your rights? | This fact sheet explains the energy marketing rules that apply to a marketing call or visit. | |
| About energy bills | This fact sheet explains the components of a typical energy bill and explains some of the reasons for increases in energy prices in Australia. | |
| Energy and essential medical equipment: Be ready and have a plan | This fact sheet explains how to plan for power outages when you have life support equipment. | |
| Life can be tough. Call your energy provider if you need help paying your electricity or gas bills. | This flyer provides advice on the actions to take when you know you may have trouble paying your energy bill. |
Easy English publications
Easy English is a style of writing that is easy to understand. It uses simple words and pictures to help explain the key information. It is helpful for people with low English literacy.
| Name | Description | View/Download |
| Understand, compare and control your energy service | This fact sheet provides simple information on your energy service. | |
| Do you have trouble paying your energy bills? | This fact sheet explains what to do if you're having trouble paying your energy bills. | |
| Fix a problem or complain about your energy service | This fact sheet describes how someone can fix a problem with their energy service or make a complaint. |
Translated publications
The Understand, compare and control your energy service fact sheet has been translated into 13 languages.
| Language | View/Download |
| Arabic العربية | |
| Chinese (Simplified) 简体中文 | |
| Chinese (Traditional) 繁體中文 | |
| Dari دری | |
| Hindi हिन्दी | |
| Khmer ខ្មែរ | |
| Korean 한국어 | |
| Persian (Farsi) فارسی | |
| Punjabi पंजाबी | |
| Spanish Español | |
| Thai ภาษาไทย | |
| Turkish Türkçe | |
| Vietnamese Tiếng Việt |
The Life can be tough. Call your energy provider if you need help paying your electricity or gas bills flyer has been translated into 5 languages.
| Language | View/Download |
| Arabic العربية | |
| Chinese (Simplified) 简体中文 | |
| Chinese (Traditional) 繁體中文 | |
| Nepali | |
| Vietnamese Tiếng Việt |
