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Be meter smart: your rights when getting a smart meter

1 February 2018

Thinking of getting a smart meter? Here's what you need to know.

Are you thinking of getting a smart meter or has your retailer contacted you to say they are installing a smart meter at your property? Here are some things to consider.

A smart meter gives you more options on how to manage your electricity and access to a wider range of energy services.

Getting a smart meter

Do your homework before getting a smart meter. From December 2017, your retailer is responsible for installing new and replacement meters. Talk to them first about whether they are able to offer a smart meter. Make sure to confirm any installation and ongoing costs, and how long it will take to install the meter.

If your retailer is unable to provide you with a smart meter, or supply one within an acceptable time period for you, you may want to shop around to see if other retailers can offer you one.

At installation

Your electricity will be temporarily turned off to install the meter. Your retailer must notify you at least 4 business days before this happens. You must also provide safe access to the installation site.

If you have a working meter and your retailer has contacted you to say they are installing a smart meter at your property, they will need to give you an opportunity to opt out of the installation.

Contact your retailer

Your retailer is responsible for your meter. So, if you have any questions about smart meters, contact your retailer in the first instance.

To find out more about smart meters and your rights, read our Smart meters and you fact sheet and answers to frequently asked questions on the Australian Energy Regulator’s website.

Contact your ombudsman

If you are unable to resolve an issue with your retailer about metering services in the first instance, contact your energy ombudsman for assistance.

Last updated on Wednesday, October 25, 2023 at 2:19 PM