Contact us

Thank you for your interest in Energy Made Easy.

If you would like help with using this website to search for energy offers, please call the AER Infoline on 1300 585 165. Our staff can help you with a price comparison and also give you a copy of the results.

If you would like to give us feedback about this website, please use the contact form below.

If you are having problems with your energy service, you can find information about the steps you can take on our Complaints page.

If you have general queries about your energy service, you can find a range of contact details on our Useful contacts page.

Our contact details

Energy Made Easy Team
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Phone: 1300 585 165
Fax: (03) 9290 1457

If you speak a language other than English, call the Translation and Interpreting Service on 131 450 and ask for the AER on 1300 585 165.

If you have hearing or speech difficulties, contact the national relay services:

  • call 133 677 for TTY users or 1300 555 727 for Speak and Listen, and state that you want to contact the AER on 1300 585 165
  • Internet relay users connect to the National Relay Service and ask for the AER on 1300 585 165

For all media enquiries, contact the ACCC Media Unit:

If your feedback is about a particular energy offer, please tell us the offer ID.