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Australian government - energy made easy: the power to compare

Contact us

Thank you for your interest in Energy Made Easy.

Our staff can help you with a price comparison and also give you a copy of the results.

If you are having problems with your energy service, you can find information about the steps you can take on our Complaints page.

If you have general queries about your energy service, you can find a range of contact details on our Useful contacts page.

Telephone details

If you would like help with using this website to search for energy plans, please call the AER Infoline on 1300 585 165, Monday to Friday from 10:00 am–3:00 pm AEST/AEDT.

If you speak a language other than English, call the Translation and Interpreting Service on 13 14 50 and ask for the AER on 1300 585 165.

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service by:

  • calling 13 36 77 for TTY users or 1300 555 727 for Speak and Listen, and asking for the AER on 1300 585 165.
  • making an internet relay call via this National Relay Service website and asking for the AER on 1300 585 165.

Mail details

Energy Made Easy Team

Australian Energy Regulator

GPO Box 520

Melbourne VIC 3001

Contact form

Please use the contact form below if you:

  • would like to give us feedback about this website
  • have an enquiry about this website
  • are having trouble or need assistance with completing a plan search.
Limit 2000 characters
If your feedback is about a particular energy plan, please tell us the plan ID.

The AER will collect the personal information (as defined in the Privacy Act 1988 (Privacy Act)) that you submit using this contact form.

Your personal information is protected by law, including the Privacy Act. Any use and disclosure of your personal information will occur in accordance with the Privacy Act.

We may use and disclosure your personal information for the purposes of responding to your enquiry. We may also use and disclose your personal information as described in our privacy policy, which is available at: ACCC/AER Privacy Policy.

This policy contains information about:

  • how you can access and seek correction of your personal information;
  • how you can make a complaint about a breach of the Privacy Act; and
  • how we will deal with such a complaint.

If you wish to contact us about any privacy-related matters, please email

Before submitting this form, please read our privacy statement.