Search results

Status message

We've found 89 results.


Energy Made Easy is maintained by the Australian Energy Regulator (AER). The AER is Australia's national energy market regulator and has an independent board. The ACCC and the AER share staff, resources and facilities. The AER is subject to the...

I have bottled gas

If you have bottled gas, contact a gas retailer near you to find out if your property can be connected to the gas network. Contact details for gas retailers are on our Useful contacts page.

Useful contacts

Energy retailers Energy distributors Energy ombudsman Other government price comparison websites Other contacts Back to topEnergy retailers ActewAGL 131 493 AGL 131 245 Alinta Energy 133 702 Aurora Energy 1300 132 003 BlueNRG 1300 599...

Tenants who buy energy from a landlord

Your rights Can I choose my own retailer? Complaints You might buy energy from a building owner or landlord (called exempt sellers) if you live in: an apartment complex,  a retirement village, or  a caravan park. Back to topYour rights If this is you,...

Estimated bills, overcharging and undercharging

What if my bill is less than it should be? How long do I have to repay the money? What if my bill is more than it should be? Complaints Sometimes your energy distributor does not read the meter. This might happen if: the meter was broken, or it was not...

Dealing with problems

Find out what to do if you have problems with your energy service, by clicking on the topics below: Complaints Salespeople Faults and emergencies

What are my rights as a small energy customer?

An energy retailer must: give you a written summary of the plan when you sign up tell you if there are any changes to an plan, including the price, and give you bills that clearly explain your energy charges.