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Dealing with problems

Find out what to do if you have problems with your electricity or gas retailer.

About energy plans

Energy offers are gas and electricity deals offered by energy retailers.

Tenants who buy energy from a landlord

You might buy energy from a building owner or landlord. If you do, know your rights.

Estimated bills, overcharging and undercharging

Find out what happens if you are undercharged or overcharged by your energy retailer.

Your smart meter can help you save money

A smart meter tells you how much electricity you use and when you use it, it also gives you more choice of electricity plans; find out more.

Useful contacts

Contact information for energy retailers, energy distributors and the energy ombudsman.

About us

Energy Made Easy is an Australian Government website maintained by the Australian Energy Regulator (AER).