- Frequently asked questions
Frequently asked questions
Can bills from all retailers be uploaded to Energy Made Easy?
Consumers and businesses are now able to complete an energy plan search on Energy Made Easy by uploading a PDF bill for more personalised results. Here is a list of the retailers whose bills we have tested and can confirm are supported by our website.
Who is my energy distributor?
We've compiled a list of energy distributors, their supply areas and their contact details.
What do I need to get started?
We will need to ask you some questions about your household or small business and your energy usage. First, you need to tell us what type of plan you are looking for and where you are located. It is a good idea to have a recent bill in front of you as this may help you answer some of the questions that follow. We can provide more personalised results if you tell us about your energy usage.
Can I get information on Energy Made Easy in another language?
Yes, you can. You can choose to translate all of the content on Energy Made Easy into one of 33 languages. There is an 'English' button next to the search field in the top right-hand corner of every page on Energy Made Easy. If you click on the arrow in the button, you will see a drop-down list of the languages that are available.
How can I contact an energy retailer?
We've compiled a list of all the energy retailers that have gas and electricity plans in Energy Made Easy and their contact details.
How do I filter my results to show what's important to me?
When you search for an energy plan on Energy Made Easy, you might find as many as 300 plans in your suburb, depending on where you live! So how can you reduce your search results so you can find the right plan for you? We show you how to filter your results by what is important to you.
Why did my search for 'Electricity and Gas' plans show no results?
When you select the 'Electricity and Gas' option for your search, the results will show you plans where both electricity and gas are bundled together by a retailer and offered as a single plan (often called a 'dual fuel' plan). But in many geographic locations, there are few or no bundled plans available. We show you what you can do if your search brings up no results.
Is there help available with my energy bills during COVID-19?
The COVID-19 pandemic is having a significant impact on the Australian community and these impacts will be felt for some time. There is support available with your energy bills if you're experiencing financial difficulties. We've compiled some information and resources which you may find helpful.
Who can use Energy Made Easy?
Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory, that can be used to find and compare home and small business electricity and gas plans.
Why am I unable to use my meter data to provide my usage?
When you choose to use your meter data to provide your electricity usage information, and agree to let us collect it, we will request your meter data from the Australian Energy Market Operator (AEMO). Sometimes our request to AEMO is unsuccessful or we may not be able to use the meter data AEMO has sent to us. There are a few reasons this can happen, including where meter data is not available for your property, there is less than 12 months of meter data for your property, or you had a new meter installed within the last 12 months.