- Frequently asked questions
Frequently asked questions
How can I contact an energy retailer?
We've compiled a list of all the energy retailers that have gas and electricity plans in Energy Made Easy and their contact details.
Who can use Energy Made Easy?
Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory, that can be used to find and compare home and small business electricity and gas plans.
What do I need to get started?
We will need to ask you some questions about your household or small business and your energy usage. First, you need to tell us what type of plan you are looking for and where you are located. It is a good idea to have a recent bill in front of you as this may help you answer some of the questions that follow. We can provide more personalised results if you tell us about your energy usage.
Is there help available with my energy bills during COVID-19?
The COVID-19 pandemic is having a significant impact on the Australian community and these impacts will be felt for some time. There is support available with your energy bills if you’re experiencing financial difficulties. We've compiled some information and resources which you may find helpful.
Can I get information on Energy Made Easy in another language?
Yes, you can. You can choose to translate all of the content on Energy Made Easy into one of 33 languages. There is an ‘English’ button next to the search field in the top right-hand corner of every page on Energy Made Easy. If you click on the arrow in the button, you will see a drop-down list of the languages that are available.
Why am I unable to use my meter data to provide my usage?
When you choose to use your meter data to provide your electricity usage information, and agree to let us collect it, we will request your meter data from the Australian Energy Market Operator (AEMO). Sometimes our request to AEMO is unsuccessful or we may not be able to use the meter data AEMO has sent to us. There are a few reasons this can happen, including where meter data is not available for your property, there is less than 12 months of meter data for your property, or you had a new meter installed within the last 12 months.
How does Energy Made Easy work?
Energy Made Easy relies on information you provide to find plans that you may be eligible to sign up for, and to show you an estimate of how much each plan might cost for your household or small business. Energy Made Easy gives you an estimate of likely future energy costs, based on your historical energy usage or in some cases, based on typical usage for similar households in your suburb. For more detailed information, see How the Energy Made Easy plan search works.
How can I get access to the Energy Made Easy plan data?
The AER does not provide access to the Energy Made Easy plan data in a machine readable format via an API or other file based delivery methods. This data is collected from energy retailers by the AER, under information gathering powers in the National Energy Retail Law. As a result, the AER is prevented by law and regulations from releasing or broadly sharing this data.
Do you really have every plan covered?
Yes. Energy companies (retailers) are required by law to provide us with data for every plan they make available to most customers. This may include plans with special conditions that you need to meet, to be able to take up a plan. If this is the case, our plan information documents will list any conditions that the retailer has specified.
Can you switch me to a new plan?
No, we cannot switch you to a new plan. We provide all the details you need to make an informed decision but you need to contact the retailer of your choice, to switch to a new plan. Once you have found a plan you like and you are ready to switch, have a look at our switching checklist.