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Australian government - energy made easy: the power to compare

Frequently asked questions

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Can you switch me to a new plan?

No, we cannot switch you to a new plan. We provide all the details you need to make an informed decision but you need to contact the retailer of your choice, to switch to a new plan. Once you have found a plan you like and you are ready to switch, have a look at our switching checklist.October 25, 2023

Who can use Energy Made Easy?

Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory, that can be used to find and compare home and small business electricity and gas plans.October 25, 2023

What do I need to get started?

We will need to ask you some questions about your household or small business and your energy usage. First, you need to tell us what type of plan you are looking for and where you are located. It is a good idea to have a recent bill in front of you as this may help you answer some of the questions that follow. We can provide more personalised results if you tell us about your energy usage.October 25, 2023

Do you really have every plan covered?

Yes. Energy companies (retailers) are required by law to provide us with data for every plan they make available to most customers. This may include plans with special conditions that you need to meet, to be able to take up a plan. If this is the case, our plan information documents will list any conditions that the retailer has specified.October 25, 2023

How do I filter my results to show what's important to me?

When you search for an energy plan on Energy Made Easy, you might find as many as 300 plans in your suburb, depending on where you live! So how can you reduce your search results so you can find the right plan for you? We show you how to filter your results by what is important to you.October 18, 2023

What is a controlled load?

A controlled load is a tariff you pay for some appliances like slab or underfloor heating or electric hot water systems. Retailers charge you just for that appliance and the energy it uses. Controlled tariffs are generally lower as these appliances operate during off-peak hours, usually overnight.October 11, 2023

How can I get access to the Energy Made Easy plan data?

The AER does not provide access to the Energy Made Easy plan data in a machine readable format via an API or other file based delivery methods. This data is collected from energy retailers by the AER, under information gathering powers in the National Energy Retail Law. As a result, the AER is prevented by law and regulations from releasing or broadly sharing this data.November 18, 2021

How can I contact an energy retailer?

We've compiled a list of all the energy retailers that have gas and electricity plans in Energy Made Easy and their contact details.November 30, 2020