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Australian government - energy made easy: the power to compare

Frequently asked questions

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Why am I unable to use my meter data to provide my usage?

When you choose to use your meter data to provide your electricity usage information, and agree to let us collect it, we will request your meter data from the Australian Energy Market Operator (AEMO). Sometimes our request to AEMO is unsuccessful or we may not be able to use the meter data AEMO has sent to us. There are a few reasons this can happen, including where meter data is not available for your property, there is less than 12 months of meter data for your property, or you had a new meter installed within the last 12 months.June 19, 2024

Can I access every plan shown on Energy Made Easy?

The Energy Made Easy website uses the information you provide to present all of the energy plans that are available in your area. The Energy Made Easy website will filter out plans that you are not eligible for, however there may be circumstances relating to your meter type or meter configuration, where a retailer is not able to offer you a plan you’ve chosen after completing your search on Energy Made Easy.June 12, 2024

Can you switch me to a new plan?

No, we cannot switch you to a new plan. We provide all the details you need to make an informed decision but you need to contact the retailer of your choice, to switch to a new plan. Once you have found a plan you like and you are ready to switch, have a look at our switching checklist.October 25, 2023

Who can use Energy Made Easy?

Energy Made Easy is a free Australian Government energy price comparison service for households and small businesses in New South Wales, Queensland, South Australia, Tasmania and the Australian Capital Territory, that can be used to find and compare home and small business electricity and gas plans.October 25, 2023

What do I need to get started?

We will need to ask you some questions about your household or small business and your energy usage. First, you need to tell us what type of plan you are looking for and where you are located. It is a good idea to have a recent bill in front of you as this may help you answer some of the questions that follow. We can provide more personalised results if you tell us about your energy usage.October 25, 2023

Do you really have every plan covered?

Yes. Energy companies (retailers) are required by law to provide us with data for every plan they make available to most customers. This may include plans with special conditions that you need to meet, to be able to take up a plan. If this is the case, our plan information documents will list any conditions that the retailer has specified.October 25, 2023

How do I filter my results to show what's important to me?

When you search for an energy plan on Energy Made Easy, you might find as many as 300 plans in your suburb, depending on where you live! So how can you reduce your search results so you can find the right plan for you? We show you how to filter your results by what is important to you.October 18, 2023

What is a controlled load?

A controlled load is a tariff you pay for some appliances like slab or underfloor heating or electric hot water systems. Retailers charge you just for that appliance and the energy it uses. Controlled tariffs are generally lower as these appliances operate during off-peak hours, usually overnight.October 11, 2023